AutoZone Auto Parts

Message: Staff is very friendly and helpful.

Message: Manager is friendly and offered great customer service. Helped with parts I needed and offered to help with installation.

Message: Shannon and her team are awesome. They helped us when we broke down on a long distance trip. The best store I have ever had the pleasure of dealing with. Thank you to Shannon and her team and her husband. From Laura Dyer and family.

Message: Order wasn't ready, didn't even have the information on it. The Virginia street store. Auto Zone is a good auto store, convenient, wheelchair accessible, variety items in stock, over priced.

Message: I walked into Autozone #1139 this morning stressed because my heater in my truck wasn’t working. I was pleasantly greeted by Shannon who I later found out was the store manager. Her smile was really pleasant and bright which took some of the edge off of my poor attitude. After I told her what was needed I she began asking me a series of questions which helped me to immediately get my heater working. Of course, my day immediately became brighter as my issue was temporarily solved. Shannon went on to diagnose my issue and give me the price that I would need in the future if this issue popped up again.. I learned today how a simple smile can lead to a positive outcome. Good customer service is alive and well at the Charleston, WV Autozone #1139! Thank you Manager Shannon! Errol Randle. Satisfied/returning customer.

Message: If i could give this store 10 stars i would. Manager Shannon and the Assistant Manager are amazing. The ladys at this store are very knowledgable and care about their customers. We had no clue what was wrong with the vehicle. They ran a check on it and it threw all kind of codes. They did everything in their power to help us try to figure out what was wrong with the car. Shannon was suppose to get off work at 4 but stayed to make sure if we got it running. after 12 hours of working on it my fiance couldnt get it figured out. Shannon called her husband an he came to help. They took us to a hotel and picked us up the next day and her husband worked on the car for us and got it running for us. Shannon and her husband went above and beyond to make sure we got back on the road. Very thankful for them. The assistant manager was amazing and very helpful as well.

Message: Had to get new battery suddenly and I definitely wasn't expecting that expense ($200). That being said, the gentleman who sold it to me also installed it and cleaned the connector where the old battery had caused some build-up. He was very nice and as quick as he could be given the circumstances.